We Buy Now: Comprehensive Review 2024
Updated June 2024
- Stating that they're the UK's biggest property buyer.
- They claim to be the #1 reviewed cash buyer.
- They'll buy your property without charging you any fees or commissions.
- And that they're willing to buy up to 100% of your home's market value! - In fact, they claim they pat roughly £25,000 more than their competitors for properties in good locations and in the right condition.
In the following review, we're exploring everything there is to know about We Buy Now, including who they are, how they operate, and whether their claims hold any water.
What you'll find in this article
In this article, we've put together the most comprehensive online review of We Buy Now.
Below is a listing of all the information you'll find in our review, so you can easily navigate the page quickly and pick which section you want to read.
We Buy Now - Main Details
We Buy Now is said to be one of the biggest, and best, #1 cash house buyer operating in the United Kingdom.
Headquartered in Kent, this company serves as a subsidiary of the well-established Springbok Properties.
Although the exact number of employees at We Buy Now is not readily available, Springbok Properties, their parent company, boasts a workforce of 68 employees according to their LinkedIn page.
We Buy Now aims to assist homeowners in selling their properties quickly and hassle-free, eliminating the need for traditional estate agent services, home inspections or showings, and all without the disappointment that comes with long buyer chains and the possibility of buyers pulling out of the deal last minute.
At the core of We Buy Now's business model is their dedication to streamline and simplify the sales process, by providing direct cash purchases to homeowners.
The company asserts that they can deliver a cash offer to potential sellers within a mere 24 hours of receiving a request, which is pretty common among similar house buying companies.
But unlike their competitors, We Buy Now claims to offer the highest prices for homes across the United Kingdom, providing an extra touch of value for UK homeowners in search of a quick, and simple sale.
To underscore their commitment to their customers, We Buy Now will beat any like-for-like quotes offered by competing cash house buyers.
And they even take on the responsibility of covering the legal fees associated with the selling process, further alleviating the financial burden for homeowners who may desperately need the money from the sale of their home.
According to their website, the company has successfully closed over 15,000 property sales throughout the UK.
And their dedication to excellent customer service has been acknowledged with 27 gold awards, showcasing their commitment to delivering a positive experience for their clients.
They also highlight their collection of more than 7,300 independent customer reviews and videos, indicating both a transparency and commitment to feedback.
And finally, We Buy Now asserts that an impressive 92% of their customers would recommend their services to others, reinforcing their reputation in the industry.
So now that we know the main details about the company, let's take a deeper dive into everything that sets them apart from the competition.
We Buy Now Factsheet
*Data updated and correct as of 27/06/2024
Fact Check
- Number of employees?
- What is their aim to buy time-frame?
- How many sales have they agreed?
- Number Trustpilot reviews?
- Number of Google reviews?
- When were they incorporated?
- What are their Opening times?
- Which Locations do they buy in?
- Is a house inspection needed?
- What is their website?
We Buy Now
- 68 employees
- 7 - 21 days
- 16,500
- 3,721 Trustpilot reviews
- 1,357 Google reviews
- 2012
- Freephone 24/7
- UK
- No, they buy any home
- We Buy Now Website
What Services Does We Buy Now Offer?
As its core, We Buy Now offers a quick and easy way to sell a home in the United Kingdom.
To accomplish this, the company offers three main services, including:
-
Quick house sales: Because their customers often need money as quickly as possible, We Buy Now can buy houses in as 7 days. On their website, they state most sales take between 7 to 21 days, which will be determined by the individual circumstances of the home and the seller's requirements.
-
Free property valuations: Through their website, We Buy Now makes it easy for anyone to request a free quote, which can help you get a better understanding of the value of your home. Note that, despite claiming to offer "up to 100% of market value, most requested cash offers are generally priced below market value. Therefore, the valuation provided through We Buy Now may not actually reflects the full market value of your home.
-
Guaranteed sales: One of the biggest problems people have when selling their homes is when buyers back out or financing conditions fall through. On the other hand, when you sell to a cash buyer like We Buy Now, once an offer is accepted, the sale is GUARANTEED to go through. Absolutely zero risk of long, complicated selling chains or buyers pulling out at the last minute.
Is We Buy Now Legit?
Yes, with more than 11 years of experience in the estate industry, We Buy Now really is a legit cash house buying company that operates as part of the Sprinkbok Properties group. They are headquartered in Kent, UK, and have thousands of reviews and customer testimonials to back up the fact that they are, indeed, a legit, and highly reputable cash buyer.
How We Buy Now Works
We Buy Now aims to make selling your home as quick and easy as possible. Therefore, the process can be broken into into three simple steps.
- Free cash offer - For those looking to sell their home, the very first step is to request a free cash offer through the company's website. From their homepage, you'll start by looking up your home's address, and filling out a few relevant details as requested. We Buy Now will then send you a cash offer within 24 hours of your request.
- Accept or decline the offer - Once you receive your cash offer, you'll have the option to either accept or decline the offer. As mentioned, most cash offers for instant transactions like these go in below market value. So don't be too surprised if the company doesn't offer top dollar for your property. That said, the main benefit to you is that you can access your cash fast, and there's no way for the deal to fall through. If you accept the cash offer, the company will contact you to collect more information, and provide you with the necessary steps to proceed with the sale. Note that there's no obligation to accept any offer, and you're perfectly free to decline the offer if you choose.
- Exchange documents and obtain the proceeds of the sale - After following the instructions provided to you by the company, you'll need to have a lawyer finalized the details of the sale, transfer the deed, and exchange the funds between the buyer and your bank. This might sound complicated, but the company and your lawyer will take care of most of the work, and We Buy Now will cover any legal fees incurred throughout the process. Once all legal documents are signed, dotted, and exchanged, you'll then receive the proceeds of the sale directly into your bank account.
The Pros And Cons Of Working With We Buy Now
As with any type of company, there are both advantages and disadvantages to working with a cash house buyer.
Here are some potential pros and cons of working with We Buy Now:
The Pros
- Experience: We Buy Now claims to have more than 11 years experience in the estate industry, and is part of the well-established Springbok Properties that also operates in the UK. On top of that, the company has closed more than 15,000 sales in the UK.
- Direct purchase - Unlike traditional home sales, We Buy Now is a cash buyer, and doesn't need to apply for financing or obtain a mortgage prior to purchasing your property. The company will be buying it for cash, which means there's no risk of the deal falling through.
- Up to 100% of market value - Generally, cash home sales go for less than market value, and many times, similar companies will only be willing to pay between 70-80% of the properties current market value. On the other hand, if a property is in good condition, and it's located in a popular area, We Buy Now may offer up to 100% of market value for your home.
- Quick sales - Because they're buying your home for cash, the sales process can be completed in as little as 7 days. Therefore, if you desperately need cash, or are just tired of long chains, and buyers pulling out last minute, a cash house buyer might just be the way to go!
- Customer service - As a testament to their great customer service, the company has received 27 gold awards for customers service, and has amassed a whopping 7,300 customer reviews and testimonials. And if that wasn't enough, 92% of their past customers recommend their services!
The Cons
- No price negotiation - Although they may be willing to buy your home for 100% of market value, most cash house sales go through at below market value. And while you may be able to negotiate the terms of the deal, in most cases, their initial cash offer will be final.
- Lack of transparency - Although they do have a well-designed website, we feel that it lacks a bit of transparency. For instance, their website is a single page site, and doesn't have any About Us information, which can sometimes be important to potential customers.
We Buy Nww Vs. Other UK House Buying Companies
Below, we’ve highlighted some of We Buy Now's ratings, reviews, and customer testimonials compared to other UK house buyers, such as GoodMove, Property Solvers, Springbok Properties, or Open Property Group.
Quick Sale Firms
- Takes 6-9 months to find a buyer
- Some firms charge hidden fees
- Won't always buy any type of home
- Can take months if not true cash buyers
- Some firms do not offer complete confidentiality
- Not all quick sale firms offer a cash advance service
We Buy Now
- Buys in 7 to 21 days
- Covers all legal fees
- Buys any home
- Is a true cash buyer
- Keeps all information private and confidential
- N/A
We Buy Now Customer Reviews And Testimonials
| TrustPilot Reviews | Google Reviews | Review.io |
|---|---|---|
| 3,721 reviews | 1,357 reviews | N/A |
| 4.2 score | 4.1 score | N/A |
*Reviews are updated and correct as of 27/06/2024
The first thing that strikes us when looking at the company's reviews is that, on their website, they claim to have more than 7,300 independent reviews. However, we cannot find any reviews for We Buy Now when searching either Google or Trustpilot.
Therefore, all the information and reviews included below are based on the reviews we've found for Springbok Properties, the parent company of We Buy Now.
How is the customer service at We Buy Now?
If We Buy Now is anything like their parent company, then customers can be confident that the sales process will likely be seamless. This was certainly the case for Richard Holden, who wrote on June 2024:
I am currently nearing the sale of my house. I had never experienced this situation before and was really apprehensive about it all. I had been looking online for quite a while, and read all the reviews on Springbok so decided to ring and get further details of what to expect. I'm so glad I did because everything ran smoothly. My negotiator Marc was always pleasant and kept me updated on things. Basically all I had to do was sit back and let them get on with things. Cheers.
Along with the ease of sale, it seems We Buy Now’s parent company do as the say on the tin and push through quick sales. According to a further Trustpilot review:
Sold our house in 7 days. Extremely happy with the process, communication and professionalism. I wouldn’t hesitate in buying a property with them either, all you need to do is prove funds before viewing and in my opinion this should be the norm. Saves a lot of carpet threaders!”
And another, Miss Flint, despite only giving them a 4-star, had only good things to say about working with the company.
Right from the start, all the stress of selling my property was removed. My sales negotiator james, guided me and kept me fully informed at all stages. The viewings were well organised and well timed. The photo's and description of the property ensured a lot of interest and I sold my property within a year. Due to family circumstances I needed a quick sale.
Does We Buy Now make it easy to sell, negotiate, and complete the sales process?
Jamie helped us with the whole negotiation process, kept us updated on time, the whole process went very smooth. The initrial price of ours was set too low, but Jamie assisted us to bring the final price up as close to our expection as possible. Thank you
The reviews can't all be good. Are there any negative reviews for We Buy Now?
We tried to sell our property through this company and have been extremely disappointed. Springbok solely decided the initial sale price. Whilst we had no input on this figure we trusted they understood the market so we agreed to proceed with the 16 week contract. The marketing photos taken by Springbok were exceptionally poor. The marketing description was also downbeat and inaccurate. Needless to say there were very few viewings. We were persistently brow-beaten to reduce the price. The net result is that Springbok failed to achieve a sale as they promised. I would not recommend this company and am relieved our contract with them is over.
We also found another 1 star review, where Nikki Millar claims that the reviews for these companies are fake.
The other reviews HAVE to be fake. After trying to buy with them, I am sure this is a scam. These guys are not on the side of buyers and were a monumental waste of time. I was the first to view a property on the market with them and put an offer in same day. They appeared to have accepted it but wanted me to pay near £3,000 to take it off the market, I instructed my solicitor and mortgage lender and then just days later they stopped replying only to find out they gave the property to someone else. A week later they go in touch to say the buyer dropped out and they wanted to discuss a new offer with me. For a company that says they make it easy, it sure isn’t on the buyers side. I left feeling cheated, gazumped and now it’s all finished, relieved I didn’t do the whole process with this company. My mortgage lender warned me not to go with them but I’d liked the house so much that I didn’t want to listen. Put your house on auction or with an agent for cash, in this market you’ll sell in no time anyway.
However, we feel it's important to note that the company did respond to the complaint with an explanation about their review process.
Therefore, while it's impossible to keep all customers happy all the time, it's good to see that the company does take their reviews and complaints seriously.
Does We Buy Now have any awards, or have they been featured on prominent websites?
From our research, we cannot find any mentions of awards that the company has won, nor have we found them to be featured on any prominent websites.
That said, they are affiliated with The Property Ombudsman, and although they're not directly affiliated with the NAPB or the NAEA, their parent company, Springbok Properties, is affiliated with the organizations.
We Buy Now - Our Final Verdict
Overall, as part of Springbok Properties, We Buy Now appears to be a genuine cash buyer, with a professional, and efficient process designed to help homeowners sell their homes quickly.
And while we've found quite a few benefits to dealing with this company, we want to highlight a few of the negatives too.
For starters, other than the ones on their website, we cannot find any reviews on Google or Trustpilot that are for We Buy Now. Instead, all of the reviews and information provided above are for Springbok Properties, which we can only assume is run by many of the same people.
However one claim which might not entirely be true is to state that they'll pay up to 100% of market value for your home.
While this may be true for some properties, namely those that are in A+ condition and located in the most sought-after parts of the UK, in most cases, the company will likely be offering less than market value.
And we haven't found any reviews stating they a customer has receive 100% of their properties full market value.
Therefore, while we can't sit here and say you shouldn't deal with this company, we strongly advise you to do your own research. Read through the company's reviews and testimonials, check out our other reviews, and form an opinion of the company on your own terms.
We Buy Now Factsheet - (Free Download)
You can now access all the key information about We Buy Now in the Factsheet infographic we have created below.
Simply click on the image or the link that appears after the factsheet, and it will automatically download it to your device!
| House buying company | Rating | Trustpilot score | Google score | Feefo score |
|---|---|---|---|---|
| Housebuyers4u | 5/5 | 4.8 | 4.7 | 4.7 |
| HouseBuyFast | 4/5 | 4.0 | 4.7 | 4.8 |
| Quickmovenow | 4.5/5 | 4.3 | 4.4 | 4.9 |
| Goodmove | 4.5/5 | 4.9 | 4.8 | No reviews |
| Property Buying Company | 4/5 | 4.6 | 4.2 | No reviews |
| Property Solvers | 4.5/5 | 4.7 | 4.8 | No reviews |
| National Homebuyers | 4/5 | 4.5 | 4.1 | No reviews |
| Open Property Group | 4/5 | 4.7 | 4.3 | 4.9 |
| Springbok Properties | 4/5 | 4.3 | 4.1 | No reviews |
| British Home Buyers | 4/5 | 4.9 | 4.9 | No reviews |
| Ready Steady Sell | 3.5/5 | 3.7 | No reviews | No reviews |
| We Buy Any House | 4/5 | 4.4 | No reviews | No reviews |
| SpringMove | 3.5/5 | 4.5 | No reviews | No reviews |
| TheAdvisory | 4/5 | No reviews | 5.0 | No reviews |
| Ask Susan | 3.5/5 | No reviews | 2.3 | No reviews |
| Property Cash Buyers | 3.0/5 | 1.3 | No reviews | No reviews |
| We Buy any Home | 4/5 | 4.0 | 3.9 | No reviews |
| Home House Buyers | 4/5 | 4.9 | 4.9 | No reviews |
| Smooth Sale | 4/5 | 4.9 | 4.9 | No reviews |
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*Note: Review data is usually less than 12 months old, please click and read the individual reviews above for up to date details on each website.
