Springbok Properties Comprehensive Review (Pros & Cons in 2025)
Updated: February 2025
60 Second Verdict:
Springbok Properties claims to offer a fast and flexible house-selling service—but does it deliver on its promises?
Established in 2012, with a track record of 16,700+ property sales.
Regulated by The Property Ombudsman (TPO) and a member of the NAPB.
Sells homes within 21 days, using cash buyers and assisted sale options.
Reservation fees may apply, which some sellers find unclear or unexpected.
Claims to achieve high market value sales, but actual offers depend on property condition and market demand.
The SpringBok Properties Factsheet
| Fact Check | Springbok Properties |
|---|---|
| Number of employees | 65+ employees |
| Aim to buy time-frame | Typically 21 days, but can be faster |
| Number of sales agreed | 16,700+ properties sold |
| Number of Trustpilot reviews | 4,352 reviews (4.3 rating) |
| Number of Google reviews | 1,800 reviews (4.1 rating) |
| Incorporation date | 2012 |
| Opening times | 24/7 |
| Locations they buy in | England, Wales, and Scotland |
| Is a house inspection needed? | Not required |
| Do they cover legal fees? | Yes, but specifics vary |
| Do they have cash on hand? | Not specified on their website |
| Website | Springbok Website |
*Data updated and correct as of February 2025
Springbok Properties: Key Details
Springbok Properties is a Manchester-based property-buying company established in 2012. They offer quick property sales, claiming to sell homes in as little as 21 days, alongside an assisted sale service that can help sellers achieve higher market value.
As members of the National Association of Property Buyers and regulated by The Property Ombudsman, Springbok positions itself as a trusted and compliant option in the fast-sale industry.
With a team of 65+ professionals and a track record of 16,700+ completed sales, they focus on flexibility, offering cash sales, assisted sales, and traditional estate agency services.
From what we’ve seen, their reputation generally aligns with these claims, backed by thousands of positive reviews on Trustpilot and Google.
Springbok Properties Reviews
| Trustpilot Reviews | Google Reviews | allAgents Reviews |
|---|---|---|
| 4,352 reviews | 1,800 reviews | 4.376 reviews |
| 4.3 score | 4.1 score | 5.0 |
*Reviews are updated and correct as of 19/02/2025
Overall, Springbok Properties has accumulated a significant amount of customer reviews on sites like Google Reviews and TrustPilot. On TrustPilot, the company currently maintains a 4.3 rating out of 5, with only approx 14% of its total 3,361 reviews being 3-stars or less.
Let's take a look at what some people have had to say about working with Springbok Properties.
Springbok’s fast, stress-free, and professional property buying service are regularly mentioned in the most positive reviews.
On AllAgents, Karrie K. wrote:
Really great communication ...I rang and Ernest always called back very quickly so no hanging around. Got a sale within 4 weeks and it’s all going through now. Brilliant when you consider the state of the market. Ernest has been great and I've just recommended him to a friend wanting to sell their property too.
George Gleeson, another satisfied customer on Google also had a good experience with Springbok Properties, stating that they "have done exactly what they said they would!"
Springbok have done exactly what they said they would do so far!
Found us a cash buyer within 10 days, offer we were happy with accepted and deposit paid the same day. Everyone we've dealt with, from Callum and Jasmine at the start and then Ernest our sales negotiator have been great! Kept us in the look every step of the way. Hoping for a smooth and speedy completion which we've no doubt we will have based on our experience so far.
What's it like dealing with Springbok Properties' staff?
According to Amrit Kaur, Springbok Properties has a "very helpful and experienced staff."
Very helpful and experienced staff. Finish all process on time. Monisha Akhtar was dealing with us she was updating everything on time.
So it seems that Springbok Properties' customer service and overall service is good.
But we all know it's impossible to keep everyone happy all the time, so what sort of negative things are people saying about dealing with the company?
What is the sale and cash offer process like? How will my property be evaluated?
According to Charlotte Ship, the company is a "terrible property agent."
Terrible property agent. They use remote agents for viewings that are late/ don’t turn up. The agents are regularly unavailable for calls on a Saturday when viewings take place. We were promised a portfolio of international investors, but we’re had less than 3 viewings in 6 months and they’ve all been poorly vetted and often cancelled last minute. Terrible customer service.
And another unhappy customer, Samantha Kendall, claims the company is "unprofessional."
My negotiator Joanne Hooson was absolutely unreachable. Never answered her phone, never responded to messages and never called back! The company barely answer or return anything unless it’s something they need.
They wanted a £2500 deposit from me to ‘secure’ the property. However in order to do this they wanted a none refundable fee of £396! Never has this been an estate agent thing! The sellers still went ahead with our purchase, as we obviously want to buy, but I don’t want to be ripped off on route to getting my house when it’s absolutely unnecessary.
We should note, however, that following both of these negative reviews, Springbok Properties responded in a professional manner, and looked into each complaint, claiming that they've done everything on their part accordingly.
Elysha Lacey also had a lot of negative things to say about Springbok’s customer service in a January 2024 Google review:
I can honestly say I have never received worse customer service in all my life!! Absolutely no communication after being moved over to the progression team. They would end my calls - I knew this because I would ring several times one after another and each time would ring different amount of times, some days I would call them 3-4 times and hear no reply. Emails ignored for days. It was nothing but stress, I wouldn’t pay the £2,500 reservation fee as it adds absolutely no benefit whatsoever. I would NEVER buy a property that was up for sale with this estate agents ever again!
While the review appears extremely negative, the company responded and explained that they have a rescind their offer because a mine shaft was found within 20 meters of the property. Therefore, despite Mr. Aucott's unsatisfactory experience, the company had a good reason for their actions, and responded to the complaint in a polite and professional manner.
Is Springbok Properties a highly recommended company?
According to Rebecca Whiteside, yes, Springbok Properties is a highly reputable, and highly recommended for anyone looking to sell their properties in the UK.
I would highly recommend Springbok to others. We had tried unsuccessfully for over 12 months to sell a property. Jess was our sales negotiator and she was professional and helpful in every way. She kept in regular contact with us about potential buyers and their feedback.
Is Springbok Properties Legitimate?
Springbok Properties has the following attributes:
- Many good reviews across third-party review platforms, including Trustpilot and Google.
- A genuine house buying company with thousands of completed sales.
- Regulated by The Property Ombudsman and a member of the National Association of Property Buyers.
- Featured on authority websites such as The Times, Yahoo Finance, and Ideal Home.
We believe that Springbok Properties is a legitimate house buying company.
Have Springbok Properties Won Any Awards?
Springbok Properties has gold awards for customer services from allAgents. They have also been featured and are trusted by a number of reputable publications, including:
- The Times
- The Motley Fool
- The Daily Telegraph
- Ideal Home
- Yahoo Finance
Additionally, the company is also active on Twitter, LinkedIn, Facebook, YouTube, Blogspot, WordPress, and Pinterest.
What Services Does Springbok Properties Offer?
Springbok provides various services for homeowners, buyers, and landlords looking for a quick and flexible property sale.
- Fast home sales: Aims to sell properties in around 21 days, suitable for those facing financial difficulties or urgent sales.
- Assisted sales: Helps sellers achieve a higher price by marketing the property while handling the sale process.
- Land and commercial sales: Supports selling plots, development sites, and commercial properties, including leasing options.
- Sale and rent back: Allows homeowners to sell their property while continuing to live in it as tenants.
- Stopping repossessions: Offers guidance and negotiations with lenders to help prevent repossession.
- Conveyancing: Provides legal support for smooth property transactions.
Springbok Properties combines cash sales, assisted sales, and estate agency services, giving sellers multiple options based on their situation.
How Much Below Market Value Do Springbok Properties Offer?
Springbok Properties claims to offer up to 100% of market value in certain cases through their assisted sales service. However, for direct cash sales, offers typically range between 70% to 85% of market value, depending on factors such as location, property condition, and market demand.
Here's some advice from our property expert Paul:
"'Most quick-sale companies, including Springbok Properties, operate within the 75-85% range of market value.
This discount reflects the speed and convenience offered, as well as potential refurbishment costs. Sellers should weigh whether the trade-off for speed is worth it based on their financial goals and timeline.”
How Does Springbok Properties Work?
Springbok Properties offers a streamlined process for selling properties quickly:
- Request a valuation: Sellers can request a free valuation or cash offer online.
- Property assessment: A RICS surveyor may inspect the property to determine its value.
- Receive a legal offer: Based on the surveyor’s assessment, Springbok provides a cash offer.
- Contract exchange: If accepted, legal contracts are exchanged, and ownership details are verified.
- Cash transfer: Once the sale is finalized, funds are transferred directly to the seller’s bank account.
Can You Haggle With Springbok Properties?
Springbok Properties’ cash offers are based on market value and property condition. Negotiation may be limited since valuations are determined by a one-time RICS surveyor visit. However, sellers can discuss concerns directly with the company.
What are the Pros & Cons of using Springbok Properties?
If you're interested in selling your home with Springbok, we've listed some of the pros & cons of choosing them:
Pros of using Springbok Properties:
-
Fast sale: Springbok Properties specialises in fast home sales, which means you can sell your property quickly and easily without having to wait for a long chain of transactions.
-
Cash buyer: As a cash buyer, Springbok Properties can offer you a competitive cash offer for your property, providing you with a guaranteed sale.
- Range of service: One thing that sets Springbok Properties apart is that offers a wide range of service, ranging from simple and fast home sales, to selling and renting back to homeowners.
-
Affordable fees: Springbok Properties does not charge extra fees, and claims that all fees included in the sale of your property will be fair and transparent
-
Professional and reputable: Springbok Properties is an experienced and reputable company that is registered with The Property Ombudsman and is a member of the National Association of Property Buyers.
- Experience: Springbok Properties was established in 2012, and its founder and CEO has been in the estate industry since 2004.
- Market value: Springbok Properties also claims they have genuine options to buy your property at a high market value, which is unlike most other quick house companies
Cons of using Springbok Properties
-
Lower cash offer: The cash offer from Springbok Properties may be lower than the market value of your property, as they need to make a profit on the sale.
-
No price negotiations: Springbok Properties provides a fair and transparent cash offer based on the valuation of your property, which means there is little room for negotiation on the price.
-
One-time visit from a RICS surveyor: The cash offer from Springbok Properties is based on a one-time visit from a RICS surveyor, which may not capture the full value since they may not have time to evaluate the property thoroughly.
- Contact difficulties: 10% of their reviews on Trustpilot are 1-star reviews, and even in 5- and 4-star reviews, customers note that team members can sometimes be hard to get hold of.
Springbok Properties vs Other Quick Sale Companies
Below, we’ve highlighted some of the key differences, such as average sale time, hidden fees and more, compared to other UK house buyers, such as The Property Buying Company Springbok Properties, Upstix, Home House Buyers, We Buy Now or Ask Susan
Quick Sale Firms
- Takes 2-4 weeks to find a buyer
- Some firms charge hidden fees
- Won't always buy any type of home
- Can take months if not true cash buyers
- Some firms do not offer complete confidentiality
- Not all quick sale firms offer a cash advance service
Springbok Properties
- Buys in 21 days
- No fees
- Buys any property
- Is a true cash buyer
- Full confidentiality & privacy
- May offer cash advance service
When comparing companies, homeowners should assess additional factors like legal fee coverage, flexibility in negotiations, and transparency in valuations, which can vary significantly between providers.
More advice from our Property Expert Paul:
"When choosing to sell with Springbok Properties or similar quick-sale companies, verify their regulatory status and financial proof upfront. While Springbok has proven funds and regulatory backing, you should still request their latest proof of funds statement and check their current NAPB membership.
This helps ensure you're working with a legitimate buyer who can complete it within their promised timeframe."
Sprinkbok Properties - Our Verdict
Springbok Properties is a reliable option for selling residential or commercial properties quickly. They offer cash sales, assisted sales, and other estate services, with a 21-day sale claim that appears to hold up based on customer feedback.
Their strong presence on Trustpilot and Google suggests a generally positive reputation, with most complaints addressed professionally.
Regulated by The Property Ombudsman, the National Association of Property Buyers, and the National Association of Estate Agents, they operate with fairness and transparency, making them a trusted choice in the industry.
*This article is a comparative analysis review based on publicly available data, customer reviews, and personal research. We are not affiliated with Springbok properties or any other house buying company mentioned. The information provided is intended for informational purposes only and should not be taken as financial or professional advice. We encourage readers to do their own research before making any decisions.
The Springbok Factsheet - (Free Download)
You can now access all the key information about Springbok Properties in the Factsheet infographic we have created below.
Simply click on the image or the link that appears after the factsheet, and it will automatically download it to your device!
| House buying company | Trustpilot score | Google score | Feefo score |
|---|---|---|---|
| Housebuyers4u | 4.8 | 4.7 | 4.7 |
| HouseBuyFast | 4.0 | 4.7 | 4.8 |
| Quickmovenow | 4.3 | 4.4 | 4.9 |
| Springbok Properties | 4.3 | 4.1 | No reviews |
| Property Buying Company | 4.6 | 4.2 | No reviews |
| Property Solvers | 4.7 | 4.8 | No reviews |
| National Homebuyers | 4.5 | 4.1 | No reviews |
| Open Property Group | 4.7 | 4.3 | 4.9 |
| We Buy Any House | 4.4 | No reviews | No reviews |
| British Home Buyers | 4.9 | 4.9 | No reviews |
| Ready Steady Sell | 3.7 | No reviews | No reviews |
| We Buy Now | 4.4 | 4.1 | No reviews |
| SpringMove | 4.5 | No reviews | No reviews |
| TheAdvisory | No reviews | 5.0 | No reviews |
| Ask Susan | No reviews | 2.3 | No reviews |
| Property Cash Buyers | 1.3 | No reviews | No reviews |
| We Buy any Home | 4.0 | 3.9 | No reviews |
| Home House Buyers | 4.9 | 4.9 | No reviews |
| Smooth Sale | 4.9 | 4.9 | No reviews |
| Express Offers | 4.1 | No reviews | No reviews |
| Upstix | 4.0 | 4.2 | No reviews |
Browse our comprehensive reviews and expert insights to find the best company for your situation.
*Note: Review data is usually less than 12 months old, please click and read the individual reviews above for up to date details on each website.
