Springbok Properties: Comprehensive Review 2024
Updated: February 2024
We returned a year later to see how Springbok properties are progressing and if anything has significantly changed since our last review.
Springbok Properties is a leading property buying firm specialising in buying, selling, and conveying residential and commercial properties in the UK.
The company claims to buy properties within 21 days through a secure sale while providing a flexible, tailored sales experience. It also alleges that, in certain circumstances, it can get sellers a high market value.
But is this the truth or are these just empty promises? We’re rolling up our sleeves to take a closer look at the fast sale and cash-buying property company.
Let's take a better look
Springbok Properties is a UK-based estate agency that specializes in residential property sales and lettings. The company is headquartered in Manchester, England and employs somewhere between 51 and 200 people.
The company was founded in 2012 and has since grown to become a leading player in the UK property market.
The company offers a range of services, including property valuations, estate marketing, and sales, all through their professional and user-friendly website.
What you'll find in this article
In this article, we've put together the most comprehensive online review of Springbok Properties.
Below is a listing of all the information you'll find in our review, so you can easily navigate the page quickly and pick which section you want to read.
Springbok Properties - Main Details
We have returned a year later to update our review on Springbok properties.
Looking into Springbok further, we have found that:
One of the unique selling points of Springbok Properties is their fast and customizable sale service, which promises to have your property sold within 21 days. This service is particularly beneficial for sellers who need to sell their property quickly, such as those who are facing repossession, divorce, or financial difficulties.
Unlike other house buying companies, Springbok Properties also offers assisted sales services, which allows sellers to manage their property sale online, while still having access to a dedicated agent who provides support and advice throughout the process. In some cases, assisted sales can even result in sellers obtaining a sales price above market value, depending on the current condition of the property.
This all sounds great but do they practice what they preach and do customers say the same about their services? We look into this as well as other areas. Continue reading to find our final verdict and overall house buyer score for the company
Springbok Properties Factsheet
*Data updated and correct as of 12/02/2024
Fact Check
- Number of employees?
- What is their aim to buy time-frame?
- How many sales have they agreed?
- Number Trustpilot reviews?
- Number of Google reviews?
- When were they incorporated?
- What are their Opening times?
- Which Locations do they buy in?
- Is a house inspection needed?
- What is their website?
Springbok Properties
- 51 - 200 employees
- 21 days
- 16,700
- 3,361 Trustpilot Reviews
- 1,372 Google Reviews
- Founded in 2012
- 24/7
- England, Wales and Scotland
- Not required
- Springbok Properties Website
What Services Do Springbok Properties Offer?
Springbok Properties offers a wide range of services to help buyers, sellers, landlords, and tenants achieve their property goals. These services include:
-
Fast Home Sales: Springbok Properties' fast sale service promises to sell your property in about 21 days. This service is particularly beneficial for sellers who need to sell their property quickly, such as those who are facing repossession, divorce, or financial difficulties.
-
Assisted Sales: Springbok Properties' assisted sale service offers a flexible and affordable option for sellers who want to achieve a quick sale. With this service, the company will buy your property directly, but sometimes at a discounted price, and then sell it on your behalf, taking care of all the marketing, negotiations, and legal processes.
-
Land Sales: Springbok Properties also offers a land sales service for those looking to sell plots of land or development sites. The company has a dedicated team of experts who can provide valuation advice, marketing strategies, and negotiation support to help you achieve the best possible price for your land.
-
Commercial Property Sales: In addition to residential property sales, Springbok Properties also offers commercial property sales services. Their experienced agents can help you sell or lease your commercial property, whether it's an office building, retail space, or industrial unit.
-
Sale and Rent Back: Springbok Properties' sale and rent back service offers an alternative solution for homeowners who need to release equity from their property but want to stay in their home. With this service, the company will buy your property and then rent it back to you, giving you access to the cash you need while allowing you to remain in your home.
-
Stopping Repossessions: Springbok Properties' stopping repossessions service offers support and advice for homeowners who are facing repossession. The company has a team of experts who can negotiate with your lender, help you find a buyer for your property, or provide other solutions to help you keep your home.
-
Conveyancing: Springbok Properties also offers conveyancing services to help buyers and sellers navigate the legal aspects of property transactions. Their team of conveyancing solicitors can provide advice and support throughout the process, ensuring that your transaction runs smoothly and efficiently.
Is Springbok Properties Legit?
Yes, Springbok Properties is a legitimate company that is registered with The Property Ombudsman (TPO) and is also a member of the National Association of Property Buyers (NAPB).
The company has been operating since 2012 and has established itself as a leading player in the UK property market. Springbok Properties has also received positive reviews on platforms such as Trustpilot and Google Reviews, which is a good indicator of their credibility and customer satisfaction.
How Springbok Properties Works
Springbok Properties is a fast sale specialist and a cash buyer that offers a streamlined and hassle-free approach to selling your property quickly. Here's how it works:
-
Request a free valuation or cash offer: You can request a free valuation or cash offer directly through the company's website. This will give you an idea of what your property is worth and how much Springbok Properties is willing to pay for it.
-
One-time visit from an RICS surveyor: If you decide to proceed with the cash offer, a RICS surveyor will visit your property to assess its value and condition. This will help Springbok Properties to determine the most accurate valuation and cash offer for your property.
-
Legal offer: Once the surveyor has completed their assessment, Springbok Properties will make a legal offer for your property. This offer will be based on the surveyor's valuation, and it will be a cash offer that you can accept or reject.
-
Exchange of legal contracts: If you decide to accept the cash offer, legal contracts will be exchanged, and the sale of your property will be confirmed. At this stage, you will need to provide proof of ownership and any other relevant documentation to ensure that the transaction can proceed smoothly.
-
Cash transfer: Once the legal contracts have been exchanged, Springbok Properties will transfer the cash directly into your bank account. This means that you can receive the funds from the sale of your property quickly and easily, without having to wait for a lengthy chain of transactions or deal with complex legal processes.
Can You Haggle With Springbok Properties?
Springbok Properties is a professional and reputable company that offers fair and competitive cash offers based on the market value and condition of the property.
While it may be possible to negotiate with Springbok Properties, it is important to note that they have a transparent and fair valuation process based on a one-time visit from a RICS surveyor. And while the cash offer they provide is a legal offer, it is made based on the current market value of your property, and is not likely to change.
If you have any concerns or questions about the cash offer, you can discuss them with Springbok Properties directly.
The Pros And Cons Of Working With Springbok Properties
Working with Springbok Properties to sell your property has its own advantages and disadvantages. Here are some of the pros and cons to consider:
The Pros
-
Fast sale: Springbok Properties specializes in fast home sales, which means you can sell your property quickly and easily without having to wait for a long chain of transactions.
-
Cash buyer: As a cash buyer, Springbok Properties can offer you a competitive cash offer for your property, providing you with a guaranteed sale.
- Range of service: One thing that sets Springbok Properties apart is that offers a wide range of service, ranging from simple and fast home sales, to selling and renting back to homeowners.
-
Affordable fees: Springbok Properties does not charge extra fees, and claims that all fees included in the sale of your property will be fair and transparent
-
Professional and reputable: Springbok Properties is a professional and reputable company that is registered with The Property Ombudsman and is a member of the National Association of Property Buyers.
- Experience: Springbok Properties was established in 2012, and its founder and CEO has been in the estate industry since 2004.
- Market value: Springbok Properties also claim they have genuine options to buy your property at a high market value, which is unlike most other quick house companies
The Cons
-
Lower cash offer: The cash offer from Springbok Properties may be lower than the market value of your property, as they need to make a profit on the sale.
-
No price negotiations: Springbok Properties provides a fair and transparent cash offer based on the valuation of your property, which means there is little room for negotiation on the price.
-
One-time visit from a RICS surveyor: The cash offer from Springbok Properties is based on a one-time visit from a RICS surveyor, which may not capture the full value since they may not have time to thoroughly evaluate the property.
- Contact difficulties: 10% of their reviews on Trustpilot are 1-star reviews, and even in 5- and 4-star reviews, customers note that team members can sometimes be hard to get hold of.
Springbok Properties Vs. Other UK House Buying Companies
Below, we’ve highlighted some of Springbok Properties' ratings, reviews, and customer testimonials compared to other UK house buyers, such as The Property Buying Company, Quick Move Now, or HouseBuyFast.
Quick Sale Firms
- Takes 6-9 months to find a buyer
- Some firms charge hidden fees
- Won't always buy any type of home
- Can take months if not true cash buyers
- Some firms do not offer complete confidentiality
- Not all quick sale firms offer a cash advance service
Springbok Properties
- Buys in 21 days
- No fees
- Buys any property
- Is a true cash buyer
- Offers a discreet service
- May offer cash advances
Springbok Properties Customer Reviews And Testimonials
| Trustpilot Reviews | Google Reviews | allAgents |
|---|---|---|
| 3,361 reviews | 1,372 reviews | 3.851 reviews |
| 4.3 score | 4.1 score | 4.7 |
*Reviews are updated and correct as of 12/02/2024
Overall, Springbok Properties has accumulated a significant amount of customer reviews on sites like Google Reviews and TrustPilot. On TrustPilot, the company currently maintains a 4.3 rating out of 5, with only 14% of its total 3,361 reviews being 3-stars or less.
Let's take a look at what some people have had to say about working with Springbok Properties.
Springbok’s fast, stress-free, and professional property buying service are regularly mentioned in the most positive reviews.
On AllAgents, Karrie K. wrote:
Really great communication ...I rang and Ernest always called back very quickly so no hanging around. Got a sale within 4 weeks and it’s all going through now. Brilliant when you consider the state of the market. Ernest has been great and I've just recommended him to a friend wanting to sell their property too.
George Gleeson, another satisfied customer on Google also had a good experience with Springbok Properties, stating that they "have done exactly what they said they would!"
Springbok have done exactly what they said they would do so far!
Found us a cash buyer within 10 days, offer we were happy with accepted and deposit paid the same day. Everyone we've dealt with, from Callum and Jasmine at the start and then Ernest our sales negotiator have been great! Kept us in the look every step of the way. Hoping for a smooth and speedy completion which we've no doubt we will have based on our experience so far.
What's it like dealing with Springbok Properties' staff?
According to Amrit Kaur, Springbok Properties has a "very helpful and experienced staff."
Very helpful and experienced staff. Finish all process on time. Monisha Akhtar was dealing with us she was updating everything on time.
So it seems that Springbok Properties' customer service and overall service is good.
But we all know it's impossible to keep everyone happy all the time, so what sort of negative things are people saying about dealing with the company?
What is the sale and cash offer process like? How will my property be valuated?
According to Charlotte Ship, the company is a "terrible property agent."
Terrible property agent. They use remote agents for viewings that are late/ don’t turn up. The agents are regularly unavailable for calls on a Saturday when viewings take place. We were promised a portfolio of international investors, but we’re had less than 3 viewings in 6 months and they’ve all been poorly vetted and often cancelled last minute. Terrible customer service.
And another unhappy customer, Samantha Kendall, claims the company is "unprofessional."
My negotiator Joanne Hooson was absolutely unreachable. Never answered her phone, never responded to messages and never called back! The company barely answer or return anything unless it’s something they need.
They wanted a £2500 deposit from me to ‘secure’ the property. However in order to do this they wanted a none refundable fee of £396! Never has this been an estate agent thing! The sellers still went ahead with our purchase, as we obviously want to buy, but I don’t want to be ripped off on route to getting my house when it’s absolutely unnecessary.
We should note, however, that following both of these negative reviews, Springbok Properties responded in a professional manner, and looked into each complaint, claiming that they've done everything on their part accordingly.
Elysha Lacey also had a lot of negative things to say about Springbok’s customer service in a January 2024 Google review:
I can honestly say I have never received worse customer service in all my life!! Absolutely no communication after being moved over to the progression team. They would end my calls - I knew this because I would ring several times one after another and each time would ring different amount of times, some days I would call them 3-4 times and hear no reply. Emails ignored for days. It was nothing but stress, I wouldn’t pay the £2,500 reservation fee as it adds absolutely no benefit whatsoever. I would NEVER buy a property that was up for sale with this estate agents ever again!
While the review appears extremely negative, the company responded and explained that they have a rescind their offer because a mine shaft was found within 20 meters of the property. Therefore, despite Mr. Aucott's unsatisfactory experience, the company had a good reason for their actions, and responded to the complaint in a polite and professional manner.
Is Springbok Properties a highly recommended company?
According to Rebecca Whiteside, yes, Springbok Properties is a highly reputable, and highly recommended for anyone looking to sell their properties in the UK.
I would highly recommend Springbok to others. We had tried unsuccessfully for over 12 months to sell a property. Jess was our sales negotiator and she was professional and helpful in every way. She kept in regular contact with us about potential buyers and their feedback.
Does Springbok Properties have any awards, or have they been featured on prominent websites?
Springbok Properties has a total of 27 gold awards for customer services from allAgents. They have also been featured and are trusted by a number of reputable publications, including:
- The Times
- The Motley Fool
- The Daily Telegraph
- Ideal Home
- Yahoo Finance
Additionally, the company is also active on Twitter, LinkedIn, Facebook, YouTube, Blogspot, WordPress, and Pinterest.
Springbok Properties - Our Final Verdict
After another thorough analysis, we conclude that Springbok Properties is a reliable and trustworthy company in the UK for selling residential or commercial properties. It offers an easy-to-use property valuation tool and various estate services like cash buying, assisted sales, and buying and renting.
We like how many reviews the company has on trusted sites like Google and Trustpilot. While we did find some negativity among the thousands of reviews, most complaints were dealt with by the company and were significantly outnumbered by the number of positive reviews.
Finally, as for the claims of buying properties within 21 days and through a safe and secure process, we feel that the company lives up to the claim.
They're regulated by several authoritative bodies, such as The Property Ombudsman, the National Association of Property Buyers, and the National Association of Estate Agents, which ensures that they'll offer fair and transparent service to their customers.
Springbok Properties Factsheet - (Free Download)
You can now access all the key information about Springbok Properties in the Factsheet infographic we have created below.
Simply click on the image or the link that appears after the factsheet, and it will automatically download it to your device!
