Complaints

Housebuyers4u's ethos is deeply rooted in prioritizing customer care and maintaining the highest customer service standards. We recognize the emotional and logistical challenges of property transactions and are dedicated to ensuring a smooth and compassionate experience for every client.

While we strive for excellence, we understand that there might be moments when our service doesn't meet expectations. We genuinely value and encourage feedback, as it offers us a chance to refine and elevate our services.

For any concerns or feedback, please provide detailed information in writing. We commit to addressing each concern with thoroughness and transparency.

What steps you can take

In many cases, a discussion with a manager from Housebuyer4u will resolve any issues or concerns. If they are unable to resolve the complaint to your satisfaction, then you can formalise your complaint and send it via email or post to:

Phone: 0800 084 5025

Email: info@housebuyers4u.co.uk

Post: Client Care,
Housebuyer4u
124 City Road
London, EC1V 2NX

Our resolution steps

Response:

Should you reach out to us via a call, we will strive to address and resolve the issue during that conversation.

Acknowledgment of Written Complaint:

Upon receiving your written complaint, we will send an acknowledgement within three working days.
We will notify you about the individual responsible for the investigation and the expected timeline for their response.

Investigation & Response:

We will conduct a thorough investigation of your complaint.
A detailed written response will be provided, addressing your concerns and suggesting suitable resolutions when necessary.

The Property Ombudsman

If, after our internal complaint process concludes or if over 8 weeks have passed since the initial complaint, you remain unsatisfied, you have the option to seek an independent review.

This review can be requested from The Property Ombudsman at no additional cost.

Ensure you forward your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, accompanied by any supporting evidence.

The Property Ombudsman
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: 01722 333306
Email: admin@tpos.co.uk
Web: www.tpos.co.uk